Key Account Manager (KAM)
Unique Logistics International, Inc. is a rapidly growing global logistics and freight forwarding company looking to fill a Key Account Manager (KAM) position. The KAM serves as an advocate and liaison for Unique Logistics International’s top clients to ensure overall customer satisfaction.
RESPONSIBILITIES
- Primary point of contact for the client
- Provide operational support and expertise to the customer
- Build and maintain strong, long-lasting customer relationships
- Develop a trusted relationship with key accounts, customer stakeholders, and executive
- Maintain a strong understanding of the industry and client needs; cultivate a core book of business for consistent and repeatable sales
- Maintain and drive the overall operational strategy
- Create, manage, and track/report key account metrics & KPIs
- Manage and strive to grow revenue for assigned clients
- Prepare reports for clients based on needs and expectations
- Develop and maintain SOPs, ensuring that they remain current
- Drive for the highest quality of operational service excellence, productivities, compliance, and potential cost reduction in the operation
- Monitor and ensure accurate billing; strive to ensure mutually beneficial business operations
DESIRED SKILLS/EXPERIENCE
- Proven account management or other relevant experience
- Strong knowledge of freight forwarding operations
- Working knowledge of ocean and air, import and export
- Demonstrated ability to communicate effectively with all levels of the organization
- Experience in delivering client-focused solutions based on customer needs
- Ability to multi-task while paying attention to detail
- Excellent verbal and written communication skills
- Ability to think strategically and demonstrates strong problem-solving skills
- CargoWise experience
ADDITIONAL:
The responsibilities associated with this job will change from time to time in accordance with the Company’s business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.
The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.
Management retains discretion to add or change duties of this position at any time.
Unique Logistics International (NYC), LLC. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
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